Assistance / FAQ

Migros is passionately committed to a sustainable quality of life and social cohesion, not only in its core business but far beyond.

Thanks to this unique commitment, the Migros Geneva Culture Percentage organises symphony concerts and supports the creation and dissemination of shows and concerts in partnership with cultural venues in the Geneva and Nyon regions, to promote a dynamic, rich and diversified cultural life.

In the same spirit, the Migros Geneva Culture Percentage is making its ticketing service available to various regional cultural players.

The Migros Geneva Culture Percentage ticket office promotes access to culture and supports local cultural players in French-speaking Switzerland by providing them with an online platform, well-placed physical points of sale with long opening hours, and support in setting up a high-performance ticketing service.

The Migros Geneva Culture Percentage ticket office is a key player in supporting the distribution and visibility of local cultural events to make culture accessible to as many people as possible.

migros.infomaniak.events brings together cultural and entertainment events in Switzerland.

Simply create a ticketing service on , Infomaniak's ticketing tool, and request visibility on the Migros Culture Percentage Geneva ticketing portal. By doing so, you will benefit from the physical counters of this box office.

Events are subject to manual validation. It may take 24 to 48 hours to publish your event. The same applies to the publication of your event on migros.infomaniak.events.

You can:

• use our search engine and perform a search by event, organiser, type of city. You can then refine your research using date, location or type filters.

• browse our pages using the navigation menu, which will guide you according to your wishes (festival, concert, theatre, etc.).

• use the map to find events in a specific location.

And finally, you can select the event that interests you to access the relevant online ticketing service.

Once you have found your event, click on it to be redirected to the organiser’s store.

• Step 1: Select the date by selecting the desired day in the calendar.

• Step 2: The prices per category available for the chosen event are displayed on your screen. Select the category and the number of tickets desired. If a venue plan is available, confirm or modify the location of the seats. The click on "Add to basket ".

• Step 3: You view your basket. Check, confirm or modify your booking summary. Where applicable, activate a gift voucher or a promotional code if you wish to use one. You can also choose to add a cancellation insurance. Then click on "Confirm my basket ".

• Step 4: At this stage, you must select the means of obtaining your order. Then click on "Next ".

• Step 5: You must enter your contact details. Then click on "Confirm ".

• Step 6: Finally, select your payment method.

After confirming the order, you will receive a confirmation email at the address indicated previously.

Use our search engine and search by event, organiser, genre or town. Our selections are there to guide you! Discover our ” Recommended " events or our various pages presenting events by genre or other section (Popular, Upcoming, Online, etc...) that takes your fancy.

A seating plan is available for certain events with numbered seats. If this is the case, this step will be presented when you book your seat. Our ticketing system offers you the possibility of choosing your own seat or automatic seat allocation via an algorithm for the best seat available.

Depending on the organiser, you can pay for your orders:

• By bank card: Carte Bleue, VISA, Euro/Mastercard

• By Swiss Post bank card (PostFinance)

• With TWINT

As soon as your basket is confirmed, you will receive an email summarising your order and indicating an order number.

If you have not received a confirmation email:

• Check that the email address registered is correct.

• Check your mailbox and your spam folder.

• If you have any questions, please contact the Migros Culture Percentage ticket office. Contact details can be found at the bottom of the home page.

Bookings are binding. Tickets cannot be exchanged or refunded. If necessary, please contact the Migros Culture Percentage ticket office. The contact details can be found at the bottom of the home page.

Bookings are binding. Tickets cannot be exchanged or refunded. If you have taken out cancellation insurance, please contact the insurance department in charge of cancellations to find out whether you are entitled to a refund. If necessary, you can contact the Migros Culture Percentage ticket office. The contact details can be found at the bottom of the home page.

If you have not received the confirmation email, please contact the Migros Culture Percentage ticket office and enter the email address used when making your booking as well as the name and date of the event. The contact details are available at the bottom of the home page.

If an error message appears at the end of your booking process, please contact the Migros Culture Percentage ticket office and enter the email address used when making your booking as well as the name and date of the event. The contact details are available at the bottom of the home page.

If you would like to track the status of your order, please contact the Migros Culture Percentage ticket office and enter the email address used when making your booking as well as the name and date of the event. The contact details are available at the bottom of the home page.

You have up to 3 choices of how to obtain your tickets:

• receive your tickets in digital format. To do this, you can download and print the tickets at home or you can have them with you on your phone.

• tickets sent by post (fee of CHF 3). Important: this service does not send any products other than tickets. If the event is taking place less than 8 days from the booking date, there is no guarantee that the tickets will be sent in time. In this case, you are advised to collect the tickets on site or to opt for digital tickets. If the event is cancelled, the processing fees (shipping and administrative costs) will not be refunded.

• directement auprès d'un de nos points de vente physiques: au Migros Change Rive (Rue de Rive 20, 1204 Genève), au Migros Change Mparc La Praille Avenue Vibert 32, 1227 Carouge) et au Stand Info Balexert (Avenue Louis-Casaï 27, 1209 Vernier). Retrouvez les horaires de ces guichets : ICI

If you have opted for the tickets to be sent by post, you will receive them at the shipping address you entered when ordering within 8 days.

If the event is cancelled, please contact the Migros Culture Percentage ticket office as soon as possible via the contact details on your confirmation email or on the home page of migros.infomaniak.events.

Tickets purchased remain valid for the new, later date. For further information, please contact the Migros Culture Percentage ticket office. The contact details can be found in your confirmation email.

Your data, i.e. names, email addresses, purchase history, address and telephone number, are only collected by and accessible to the Migros Culture Percentage ticket office to allow order tracking.

All this information is stored in Switzerland and you can ask for your data to be deleted at any time in accordance with the right to be forgotten. To do this, please contact the Migros Geneva Culture Percentage.

Please note that deleting your data will result in the deletion of all information relating to your tickets. It is therefore essential that you retain a copy if your tickets if you wish to participate in the events.